Shipping policy

SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.

TRACKING
If the tracking information shows that the package has been delivered to your order address, but you have not received it, please contact the courier directly to investigate. We will not be responsible for lost packages with “delivered” tracking status.
After your package is shipped (after 5-12 business days processing time), please allow tracking information to update. Please feel free to contact us if the estimated delivery date has passed, or if you have any concerns regarding the shipping status.

DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.

CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately.  Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.